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FAQs

Answers to most common questions about products, orders, shipments, and payments.
Product Information
What material are Takan robes made from? Plus

Our robes are crafted from premium polyester satin, offering a buttery-soft feel with a luminous sheen.

Do the robes have pockets? Plus

Yes, our robes feature convenient pockets—designed to add functionality without compromising elegance.

Is there an inner tie in the robe? Plus

Yes, each robe includes secure inside ties in addition to a removable waist belt for a customizable and secure fit.

How is the robe finished? Plus

Our robes feature French seam finishing for a refined, polished look that enhances both durability and beauty.

Ordering & Shipping
How do I qualify for free shipping? Plus

Orders over $100 qualify for free standard no-rush shipping within the United States.

When will my order ship? Plus

Orders placed before 12 PM (noon) Pacific Time are processed promptly. You will receive a shipment notification with tracking details once your order ships.

Do you ship internationally? Plus

Currently, we offer shipping within the United States only.

Will I need to sign for my package? Plus

Orders over $200 may require a signature upon delivery for your security.

Returns & Exchanges
How do I start a return or exchange? Plus

Contact us at info@houseoftakan.com to initiate your return or exchange.

How long does it take to receive my refund? Plus

Once we receive and approve your return, refunds are processed within 5–7 business days to your original payment method.

Can I return a robe if I’ve worn it? Plus

Unfortunately, robes must be unworn, unused, and returned with all original tags to qualify for a refund.

What if the robe I want to exchange is out of stock? Plus

If your preferred replacement is unavailable, we’ll offer you the choice of store credit or a refund.

Care Instructions
Can I machine wash my satin robe? Plus

Yes, but for best results, place the robe inside a mesh laundry bag and use the delicate cycle with cold water

Should I tumble dry my robe? Plus

No, we recommend air drying your robe by laying it flat or hanging it on a padded hanger. Avoid tumble drying to protect the fabric's sheen.

How do I remove wrinkles from my satin robe? Plus

Use a low-heat iron on the reverse side, or gently steam your robe to maintain its smooth, elegant finish.

How should I store my satin robe? Plus

Hang it on a padded hanger in a cool, dry place, away from direct sunlight to preserve its color and texture.